Platinum Business Guarantee

At Platinum Business Consulting, we’re committed to providing our clients with exceptional service and ensuring your business compliance and success. That’s why we proudly offer the Platinum Business Guarantee — our promise that you’ll receive high-quality support, reliable expertise, and complete satisfaction with our services.

Here’s how it works:

Our promisse

We ensure that all services provided meet your business needs and comply with legal and regulatory requirements. If there is a verifiable issue with the service you receive, we will work with you to correct the problem or offer a refund, subject to the conditions below.

Satisfaction Guarantee

If you believe we have failed to meet the service standards promised — whether through error, delay, or failure to meet specified requirements — you may be eligible for our refund guarantee. However, subjective dissatisfaction (e.g., personal preferences) is not covered unless tied to non-performance or errors on our part.

What Our Guarantee Covers:

Accuracy & Compliance: Our team will ensure that all documents and filings are accurate, compliant with applicable laws and regulations.

Refund requests are considered if:

Eligibility for the Platinum Business Guarantee

The service provided was incorrect, incomplete, or did not follow outlined procedures.
The issue is brought to our attention within 30 days of the service completion date.
The client provides all necessary documentation and information to resolve the issue.

Timely Service: We commit to delivering services within stated timelines. Delays caused by client actions or third parties are not covered.

Professional Support: Our professionals are available to guide you through any business-related challenges, from formation to annual reports, ensuring you understand every step.

Important: Refunds will not be granted for dissatisfaction stemming from factors beyond our control, including personal preferences, failure to act on advice, or delays caused by third parties (such as government processing delays).

The claim must be made within 30 days of service delivery and will be processed within 7-10 business days of approval.

Refunds are not applicable once a service has been completed as specified and accepted by the client.

Refunds are limited to the specific service fee for the task where the issue occurred (excluding government and third-party fees).

If a refund is granted under the Platinum Business Guarantee:

Refund Policy

Services already completed and accepted by the client without prior complaint.

Issues arising from incorrect or incomplete information provided by the client.

Cases where the client has not provided the required documentation or has delayed the process.

The Platinum Business Guarantee does not cover:

Exclusions

Resolution or Refund: We will either rectify the issue or issue a refund, depending on the circumstances.

Provide Documentation: We may request documentation and details to verify the issue.

Contact Us: If you believe a service did not meet the promised standards, contact our team within 30 days of service delivery at customerservices@8lelements.com.

How to Submit a Guarantee Claim

We stand by our commitment to deliver tailored solutions, keeping your business compliant while supporting growth. The Platinum Business Guarantee reflects our dedication to helping clients succeed without worrying about service failures.

When you partner with Platinum Business Consulting, you’re backed by professionals committed to your business’s long-term success!